Family Case Management

The Family Case Management (FCM) program serves pregnant women, infants, and children with high risk medical conditions, DCFS wards of the state, and pregnant and parenting teens. If you are pregnant, have a child under the age of one, are on Medicaid, or part of a low-income family you may be eligible. The Family Case Management program can help with:

  • Finding a doctor for you prenatal care to make sure you have a healthy baby.
  • Find a doctor for you children’s care.
  • Understand the stages of your child’s development.
  • Get information on how to become a better parent
  • Understand the importance of prenatal care.
  • Learn the signs and symptoms of 0-term labor.
  • Understand the importance of regularly scheduled doctor visits.
  • Understand the importance of immunizations.
  • Assist pregnant women in obtaining medical cards.



Better Birth Outcome Program enhances the Family Case Management Program by providing intensive prenatal case management services to pregnant women determined by assessment to be at high risk for pre-term delivery. BBOP works closely with pregnant women who are at risk of having a low birth weight or premature infant and ensures that they have access to a physician. The program works to ensure the probability that participants will deliver healthy infants weighing 5.5 pounds or more and helps pregnant women receive prenatal care and other needed medical and social services.

The program enhances Case Management by:

  • Adding community-based outreach and retention strategies.
  • Lowering caseloads to 60 and increasing the number of contacts between case manager and client.
  • Using public health nurses or licensed social workers as case managers.
  • Developing explicit linkage to medical care, substance abuse, mental health care, smoking cessation, domestic violence, etc.
  • Adding access related services such as transportation, child care, and translation services.

To ensure that women receive individualized assistance, each staff person works with no more that 60 families at any one time. Case managers must have a least one face-t-face contacts with each client each month the client is enrolled.


East Side Health District provide health services to the Illinois Department of Children & Family Services (DCFS) wards from birth to age 21. These wards are in substitute care and the primary goal is to ensure children in foster care receive comprehensive health services. Staff can assist foster parents in finding a physician, understanding a child’s health problems and ensuring that children receive the routine and specialized health care services they nee.

HEALTH WORKS of Illinois (HWIL) is a collaborative effort between the Illinois Department of Human Services and the Illinois Department of Children and Family Services.

The program has six key features:

  • An Initial Health Screen must be completed within 24 hours of a child entering custody and before placement into substitute care.
  • A Comprehensive Health Evaluation is conducted within 21 days of custody, which includes an Early and Periodic Screening, Diagnostic and Treatment program (EPSDT) examination and a vision, hearing, and dental screening when appropriate. Mental health, developmental and alcohol and substance screening are performed when appropriate.
  • A Primary Care Physician is selected for the child by the substitute care giver. Participating physicians are required to complete a residency that includes pediatric training, offer 24 hour availability and have hospital admitting privileges.
  • Specialty and sub-specialty care is made available including dental care, optometry services and other pediatric sub-specialty care.
  • Medical case manager promote strategies directed at improving access to services identified in the individualized care plan created for each child.
  • A Health Passport containing information about the child’s diagnosis, services provided, immunization records and diagnostic studies serves as “portable” medical record and follows the child. In addition, physicians use standardized age-specific medical forms.

APORS/HRIF Program (Adverse Pregnancy Outcome Reporting System/High risk infant follow up)

Infants born with medical problems are provided home visits and follow up by a Registered Nurse to monitor progress. Counseling, education and referrals services are offered.

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